Tori DeWeese

Experienced leader aiming to grow with FareHarbor.

Current team manager with 4 years of leadership experience within the Onboarding Department. Proven ability to motivate and build trust within a team. Enthusiastic about web development & career growth opportunities aligned with the goals of FH500.

Leadership Experience

Build Team Manager

January 2022 - Present

  • Honing presentation skills by leading & preparing for weekly team meetings to discuss priorities, queue outlook, pain points & wins.
  • Engaging 10 team members in a 1-1 conversation on a bi-weekly basis to discuss goals, projects and work-life balance.
  • Applied principles learned from the Managing People Program to enhance emotional intelligence, foster a culture of high performance and execute change management strategies.
  • Managing high performers that routinely work from 3 unique build queues.
  • Compiled diverse performance metrics from multiple sources into comprehensive metric data to assist with monthly individual performance conversations.
  • Revamped OB's Technical Expert Projects into Dashboard Consultations to better align with Account Management's goals and workflows.

Live Build Team Lead

May 2021 - December 2022

  • Leading weekly team huddles, discussing priorities and queue outlook.
  • Facilitated queue & project check-ins with 8 individuals on a bi-weekly basis.
  • Created a regional Slack channel to centralize and improve team collaboration that is still used today.
  • Trained 14 new builders on the Live Build Process, supported their transition to working with Live clients.
  • Developed "Live Build Process" presentation to supplement Support Agent training.
  • Recorded daily build statistics to be included in weekly presentations.

SPARK 1-on-1 Coordinator

June - October 2020

  • Developed the processes for client communication and staff assignments.
  • Managed and updated the Spark 1-1 dashboard.
  • Facilitated client communication prior to, during, and post-Spark week for 319 1-on-1 attendees.
  • Communicated staff assignments, expectations, and processes for all departments hosting 1-on-1s.
  • Created the Spark Escalations process and Slack channel that is still used today.

Builder Bootcamp

February - November 2019

  • Trained 8 new hires on advanced dashboard features, best practices, and day-to-day OB processes.
  • Scheduled comprehensive 2-week training course that consisted of lectures, practice builds, Lessonlys, and guest speakers.
  • Provided constructive feedback on every practice build.
  • Audited all completed dashboards for up to 2 additional weeks post-bootcamp.
  • Created follow-up survey to gather post-bootcamp feedback aimed towards improvement for the next new hire class.
  • Facilitated continued education sessions on advanced dashboard features for all of OB.

Notable Projects

Bachelorette Weekend

Denver, April 2024

Coordinating a weekend-long group event is no small task. Created and utilized this document to assist with RSVP tracking, communication and pricing information. The weekend was a huge success and communication was easy for everyone involved. I've been asked to replicate this document for future bachelorettes.

See planning doc   ➝

2023 LBQ Reflection

FareHarbor, January 2024

The first presentation of its kind. 2023 Builder Workflow data was used to capture these important insights and callouts. Information from this presentation was included in discussions with upper leadership, Support and Global Live Build to expand Self Service initiatives and improve the quality of live build requests.

See presentation   ➝

Live Build Queue Export

FareHarbor, December 2023

In preparation for the Close update that disabled Smartviews and Custom Fields, I exported all existing Live Build data and created a project management tool to ensure that our queue remained accessible. Live Build projects continued globally without pause during the scheduled interruption

See project doc   ➝

Client Calendar Template

FareHarbor, April 2023

Creatively solved a problem that Builders frequently encounter. The calendar request form is not is not a useful information gathering tool for clients with specifically complex schedules. This doc became the preferred tool by Builders and Account Managers. Serving as a source of truth when linked to the client's dashboard admin note.

See template   ➝

Herbalism Certificate

Ecoversity, November 2023

Completed a 115-hour Herbalism Certification Course purely out of interest & curiosity. The program consisted of video lessons, live virtual classes and a final capstone project.


Created the Herb Catalog to supplement my research. It assists with categorizing the various elements of every herb taught in the course. Filters make it easy to find information quickly and effectively when I'm whipping up potions.

See capstone project   ➝

See certificate   ➝

Web Development Bootcamp

Institute of Code, November 2021

Completed an 8-week virtual bootcamp that resulted in the creation of this website. This program sparked a very bright interest in Web Design and Strategy that I have been exploring ever since.

See program   ➝

Detail.

Strong inclination towards careful planning & organization. In my current role, I ensure that project plans, schedules, and communications are strategically developed and executed.

Communication.

Facilitate cross-departmental collaboration, dashboard feature rollouts & process changes. Ensuring expectations are managed, feedback is addressed, and valuable insights are communicated to drive long-term success between departments, all while prioritizing client retention.

Creativity.

Successfully addressing challenges with a blend of creativity and curiosity. I thrive when discovering innovative solutions that enhance outcomes. Proficient in utilizing creative platforms such as Canva, Miro Board, and Kudo Board.

Testimonials

"I extend heartfelt thanks from our entire team for [Tori's] swift approval of the expedition of our LBR. It's often said that the true mettle of a captain is shown in rough seas—a sentiment we apply to our business partnership with you. Your decisive action in times of need reaffirms our confidence in this collaboration."

- Fabrice Wener, The Splatter Studio, T3 Client

"Usually rate update season in Hawaii is stressful, but with the State adding on an Ocean Stewardship Fee, plus increasing the Maui tax rate, 2024 update requests went craaazy this season. Our team reached out to Tori for help and she was straight up like- "We got you fam" without hesitation. They did the most tedious of tasks to help us out- price and tax freezing on all 2023 total and invoice sheets....customer type by customer type! I can't convey how much of a time saver it was for our team to just concentrate on updating pricing. Thank you so much to this team for all of your help and willingness to do the hard stuff- Channel Support appreciates you so much!!"

- Carly Barfield, Enterprise Channel Specialist

"Crowded field of rippers in OB helping on all initiatives right now. But Tori stood out this week clarifying questions across functions, reinforcing best practices within OB, and working through project/process updates while troubleshooting problems with clients. Thank you for the consistent positivity and effort, Tori!”

- Josh Halperin, GM of Americas

"Tori has been paving the way as OB’s first Senior Enterprise Builder by owning every opportunity that comes her way. She’s taken on advanced AM training on more technical dash features, is in constant contact with clients for various TE & TAM projects, while continuing to monitor Live Build Escalations, knock out support tickets, & offer guidance to our newer builders & teammates across the company!”

- Abby Dunne, Build Team Manager

“Without even going into all the work she put into Spark, she helps out a ton with escalations, taking on crazy builds, and is quick to answer any questions that anyone may have. Just a complete team player!”

- James McCoy, Enterprise Dashboard Specialist